Institute Online Testseries Policy (for users purchasing online testseries through our partnered institutes)

• Any Test Packages once purchased will not be cancelled or refunded (individual cases based on Institute's discretion).
• For Cancellation/Refund grievance/request, please contact the institute through the Testseries website/app.

Schoollog ERP Policy (for schools using Schoollog)

• You must represent a school or a group of schools (“School”) in order to qualify for the 15 days trial period.
• Your School can fully utilize the 15 days trial period to examine all features of the Service.
• If you need more time beyond the 15 days trial period, contact Schoollog and tell us why. We reserve the right to refuse or approve the extension request.
• After the trial period has ended, your School may choose to terminate the account or continue on a paying account.
• Once your account is converted to a paying account, your trial period is over. You will be billed for your first month immediately upon conversion.
• The Service is billed in advance on a monthly basis. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. For other reasons not mentioned above, then refunds will be given at the discretion of the Company Management.
• Calculation of how much you are billed is based on the number of students enrolled in the Schoollog student management feature on the bill date. Students whose records have been marked in the system as having left the school or as having been deleted do not count towards the student total.
• Monthly bills are payable in full 10 days after the bill date where checks are used to make payments.
• You can cancel at any time. No further payments are required from you upon account cancellation.
• All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.
• For any upgrade or downgrade in plan level, you will automatically be billed the new rate on your next billing cycle.
• Downgrading your Service may cause the loss of Content, features, or capacity of your Account. Schoollog does not accept any liability for such loss.

• You are solely responsible for properly cancelling your account, which can be done via email to cancel at Schoollog.
• All of your Content will be immediately backed up upon cancellation and will be transferred to you.
• If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and you will not be charged again.